Questions about a slot, a missed pickup, or a damaged item? Check the answers below, or write to us directly.
How do delivery slots work?
Scheduled orders go out in two daily windows — the Lunch Slot (12:40 PM – 1:40 PM) and the Dinner Slot (8:00 PM – 9:00 PM). Pick a slot at checkout and your order arrives within that window.
What is Instant Delivery?
If you need something right away, choose Instant Delivery at checkout. Your order is delivered to the Main Gate within 20 minutes of confirmation, for a flat ₹10 fee.
Where do I collect my order?
All VAAYU orders — scheduled or instant — are delivered only to the IIIT Trichy Main Gate. You'll get a phone call as soon as your order arrives, so please collect it promptly.
Can I cancel or change my order after confirming?
Once an order is confirmed, it can't be modified or cancelled — so it's worth double-checking your items, slot, and delivery type before you tap confirm.
My item arrived damaged or expired. What now?
Report it at the moment of pickup and we'll exchange it in the next available delivery slot at no extra cost. Replacement claims can only be honoured if the issue is flagged right at delivery — we can't process claims reported later.
What if I miss my delivery at the gate?
First missed pickup gets a warning. A second earns a ₹50 penalty added to your next order, and a third means a permanent ban from VAAYU. If an order sits uncollected too long, the items may no longer be usable, and VAAYU can't refund or replace them — so please collect on time.
How and when do I pay?
Payment is made immediately when you receive your order. Item prices and any delivery fees are always shown clearly before you pay.
Is delivery ever free?
Delivery fees apply to all orders. Free delivery is not currently available.
Still need a hand?
Message us anytime — we're a small campus team and read every email.
VAAYU