Delivery Methods & Timings
Scheduled Delivery — we offer two daily delivery slots for grouped (bulk) orders. Your order will be delivered during the slot you select.
| Slot | Window | Fee |
|---|
| Lunch Slot (Slot 1) | 12:40 PM – 1:40 PM* | ₹5 per order |
| Dinner Slot (Slot 2) | 8:00 PM – 9:00 PM* |
| Instant Delivery | Within 20 minutes of confirmation* | ₹10 per order |
Instant Delivery — need your groceries urgently? Choose Instant Delivery to receive your order at the Main Gate within 20 minutes of confirmation.
Delivery Location — all deliveries are made only to the IIIT Trichy Main Gate. Please collect your order on time.
* The above-mentioned timings are the most likely and anticipated timings.
Order Process & Cancellations
- Choose the delivery type and timing before confirming.
- Once confirmed, orders cannot be modified or cancelled.
- You will receive a phone call once your order arrives.
- For bulk orders, please pick up promptly to avoid crowding.
Payment & Fees
- Payment must be made immediately upon receiving your order.
- All item prices and delivery fees will be clearly shown before payment.
Replacement
- If you receive a damaged, expired, or unusable product, report it immediately at the time of pickup.
- The item will be exchanged in the next available delivery slot, at no extra cost.
- Replacement is only applicable if the issue is confirmed at the time of delivery — claims made later will not be accepted.
User Conduct Guidelines
- Please treat delivery partners and support staff respectfully.
- Misuse of service, rude behavior, or fraud may result in service suspension.
Privacy Policy
- We collect your name, contact details, and order information to process deliveries efficiently.
- Your data is used only for service improvement and communication.
- We never sell or share your data with external parties.
- You may request account deletion at any time; however, some data may be retained for legal purposes.
See the full
Privacy Policy page for more detail on how VAAYU handles your data.
Uncollected Orders Policy
- If a customer fails to collect the order after it arrives at the Main Gate, a warning will be issued for the first occurrence.
- On the second occurrence, a ₹50 penalty will be added to the customer's next order.
- On the third occurrence, the customer will be permanently banned from using VAAYU services.
- If the order remains uncollected for a long duration, the items may no longer be usable or refundable, and VAAYU will not be responsible for reimbursement.
- This policy ensures smooth operations and prevents wastage of groceries and essentials.
1st miss → warning
2nd miss → ₹50 penalty
3rd miss → permanent ban
Service Limitations & Disclaimers
- While we aim to deliver on time, delays may occur due to vendor availability, traffic, or technical issues.
- Services may be temporarily unavailable during system maintenance.
- Product Image Disclaimer: Images shown in the app are for reference only. The actual product, packaging, brand, color, or appearance may vary from the image displayed.
Policy Updates
We may update these terms occasionally. We will notify you of any important changes directly through the app. Continued use of VAAYU means you accept the latest terms.
Need Help?
Feel free to message us anytime for support. We're here to make grocery delivery simple, affordable, and reliable on campus!
VAAYU